Setup & support
Set up. Sit back. Enjoy.
Choose your device and follow the practical steps below. Menus and login options vary between players.
Set up your Smart TV
- Check your television
Find the model and operating system in the TV settings. The available players vary by manufacturer and app store. - Install a compatible player
Use the official app store on your television. Check whether the player requires its own licence. - Add your subscription
Enter the subscription details exactly as supplied. Do not post them in public or send them in a support form. - Test and organise
Open a stream, check sound and picture, then organise your favourites. For a steadier connection, consider Ethernet.
Set up your Android
- Open your device app store
Use the official app store on your phone, tablet or Android TV device. - Choose a compatible player
Check the player requirements and use a version suitable for your screen and remote. - Enter your subscription details
Use the account or playlist method supplied with your subscription. Keep the details private. - Start playback
Test a stream and adjust the player settings if needed. Keep both the player and device software up to date.
Set up your iOS
- Check your device
Confirm your iPhone or iPad operating system is supported by the player you choose. - Install through the App Store
Review the player description and any separate app charges before installation. - Configure your subscription
Enter the details provided with your subscription using the supported login or playlist option. - Test your connection
Use a stable Wi-Fi connection to begin. Mobile data use depends on playback quality and viewing time.
Set up your Computer
- Choose a player
Select a reputable desktop player compatible with your operating system and subscription format. - Install from the official source
Follow the developer installation instructions and avoid untrusted downloads. - Add the supplied details
Open the account or network playlist settings and enter your subscription details. - Check audio and video
Try a stream, select the right audio output and use a stable connection. Contact support if an issue persists.
A little guidance goes a long way.
Tell us your device and what you would like to watch.
A smoother first start
Before you begin.
Have your device model, player name and subscription instructions ready. Never share passwords in a public message.
What should I do if playback buffers?
First restart your player and check whether other internet services work normally. Where possible, use Ethernet or a strong Wi-Fi connection near your router. Try another stream, then contact support with your device, player and the time the issue occurred.
Is a player app included in the subscription?
Some player apps are free and others require a separate licence. Check the app store information and confirm which player works with your device before buying an app.
Do I need to send you my password?
No. For a support enquiry, share your device model, player name and a description of the issue. Do not include payment details or passwords in a contact message.