Help centre
Good questions.
Clear answers.
From choosing a package to setting up your player, find a useful starting point here.
Which devices can I use?
Many connected TVs, streaming boxes, phones, tablets and computers support compatible IPTV players. Compatibility depends on your exact device, operating system and player. Send us your model before choosing a package.
How do I get my subscription details?
After your order is confirmed, follow the instructions supplied with your subscription. Keep your account details private. If you cannot find your setup information, contact support with your order reference.
Can I use more than one device?
Installing a player on several devices does not necessarily mean you can watch on all of them at once. Ask us to confirm the simultaneous connection limit for your selected package.
What is the difference between Standard and Premium?
Ask for the current package details before ordering. Content, connection limits and any extra features should be confirmed for the package and duration you choose.
What should I do if playback buffers?
First restart your player and check whether other internet services work normally. Where possible, use Ethernet or a strong Wi-Fi connection near your router. Try another stream, then contact support with your device, player and the time the issue occurred.
Is a player app included in the subscription?
Some player apps are free and others require a separate licence. Check the app store information and confirm which player works with your device before buying an app.
How do I renew my subscription?
Contact us before your current period ends. Include your order reference and preferred duration so we can confirm the available renewal options.
Do I need to send you my password?
No. For a support enquiry, share your device model, player name and a description of the issue. Do not include payment details or passwords in a contact message.
A little guidance goes a long way.
Tell us your device and what you would like to watch.